Privacy Policy - Blade & Points

Last Updated: January 18, 2026

Blade & Points ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how our application collects, uses, and discloses your information. By using Blade & Points, you consent to the data practices described in this policy.

1. Data We Collect

We collect the following types of information to provide our salon booking and loyalty services:

Location Data: Used in real-time to display salons, spas, and parlors nearest to your location in Qatar. We do not track your movement history.
Personal Information: Name, Email Address, Phone Number (including WhatsApp verification), and Qatar ID (QID) to create your account, verify your identity, process bookings, and manage your loyalty points wallet.
Photos & Camera: Used to allow profile picture uploads or salon/service image uploads for Shop Owners.

2. How We Use Your Data

To connect customers with salon, spa, and grooming service providers in Qatar.
To manage the Blade & Points loyalty program and wallet balances (Gold, Silver, Bronze points).
To send one-time verification codes (OTP), appointment reminders, and booking confirmations via WhatsApp, SMS, or Email.
To improve our services and prevent fraud or abuse of the loyalty system.

3. Third-Party Services

Google Firebase: Secure Cloud Firestore Database and Authentication hosting.
Meta WhatsApp Business Cloud API: Secure delivery of mobile verification codes and customer support messages.
Google Gemini: Smart salon recommendations and review summaries.

4. Data Deletion Instructions (Google Play Requirement)

You have the right to delete your account and all associated personal data at any time. We provide two ways to request account deletion:

Option A — Instant In-App Deletion (Recommended):

Open the Blade & Points app → Tap Profile → Tap the Settings (Gear) icon → Scroll to Legal & Account → Tap Delete Account. Confirm the prompt to immediately and permanently delete your profile, authentication credentials, and personal contact details.

Option B — Web & Email Request:
Please email our Data Privacy Officer at support@bladeandpoints.qa with the subject "Delete My Account" and your registered mobile phone number, or contact WhatsApp Support at +974 33462148. Your deletion request will be validated and processed within 48 to 72 hours.

Data Scope & Retention: Upon account deletion, all personal identification (Name, Email, Phone, Qatar ID, Profile Image, Push Notification Tokens) is permanently wiped from our live Firestore systems. In accordance with Qatari accounting and tax regulations, completed historical ledger entries are retained in an anonymized, unlinked state strictly for business settlement reconciliation.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: support@bladeandpoints.qa
WhatsApp: +974 33462148
Address: Doha, Qatar